FAQs

General question

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Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order. If it has been longer than 24 hours, we will try our best but most items will be processed within this time and ready for shipment.

We PayPal and cards payments via paypal.

Orders are shipped from our warehouses in Southeast Asia (Mostly in China and also Singapore, Malaysia and unless otherwise noted in the product description). As our items are stored in several warehouses, your order may be shipped in separate packages.

We hope that you love your items from us, however, if for any reason you’re not happy with your order we offer a return policy to all customers. The items must be in their original condition, we must be informed before sending items back.

Once you have placed an order, the information goes straight to the shipping department which takes 2-5 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Our handling time takes 2-5 business days. This means that your order(s) will generally be sent out within this period.

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in your country processes the package.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

Tracking numbers are included in your shipping confirmation email.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.

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